Introduction
Milebourne is a specialist recruitment and executive search firm serving the transportation, supply chain, and logistics sectors across the United States. This privacy policy explains the privacy practices that apply to the Milebourne website at milebourne.com and to the recruitment, executive search, and related hiring services we provide. It sets out the personal information we collect, how we use it, who we share it with and why, how long we keep it, and the choices and rights available to you.
Recruitment is a relationship business built on trust. Candidates share career histories, compensation expectations, and personal ambitions with us, often while still employed and in confidence. Clients share confidential hiring plans and organizational details. Protecting that personal information is fundamental to how we work, and this policy states our commitments in plain language so you know exactly what happens to information you entrust to us.
By using our website or our services, you acknowledge the practices described in this policy. If you do not agree with any part of it, please discontinue use of the website and contact us with any concerns before sharing your information.
Scope
This policy applies to personal information collected through the Milebourne website, by email, by phone, and in the course of delivering our recruitment and executive search services in the United States. It covers three broad groups: visitors to our website, candidates who engage with us about current or future roles, and client contacts who work with us on hiring mandates. Different sections of this policy explain how our practices apply to each group, because the information involved in each relationship is different.
Our website and communications may contain links to third party websites, such as professional networking platforms or social media services. This policy does not govern those other websites, and we are not responsible for their content or their data protection practices. We encourage you to review the privacy policy of any third party site before providing personal information to it.
Information we collect
The personal information we collect depends on how you interact with us. A casual website visitor provides far less than a candidate in an active executive search, and we collect only what is reasonably needed for each relationship. The categories below describe what that means in practice.
When you visit our website, the systems that host and protect it record certain device information. This includes your IP address, web browser type and version, device type, operating system, referring web pages, and the pages you view on our site. The website itself sets no cookies and runs no analytics tool. This device information helps keep the site secure and diagnose technical problems.
If you contact us through the website, by email, or by phone, we collect the contact information you provide. This typically includes your name, email address, phone number, and the content of your inquiry, together with any documents or details you choose to attach. Details submitted through the website's forms are sent to our team by email through Microsoft 365 and are not stored on the website itself.
When you engage with us as a candidate, we collect the information needed to represent you professionally and accurately to prospective employers. This includes your contact details, resume, employment history, education and qualifications, skills, compensation history and expectations, and the details you share in interviews or application forms. Where relevant to a placement, we may also collect references, right-to-work documentation, and your availability or relocation preferences. For contract and interim placements, we may collect payment information such as bank account details so that payroll can be processed correctly. You choose what to share with us, although some information is necessary for us to assess your fit for a role or to present you to a client. If you prefer not to provide a particular item, tell us and we will explain what effect, if any, that has on our ability to represent you.
When you work with us as a client contact, we collect your business contact details, your role within the organization, and information about your hiring needs, including job specifications and organizational context. We also keep records of our correspondence with you and of the services we deliver, so that engagements can be administered accurately and any questions can be resolved later.
We also receive personal information from sources other than you. For candidates, this can include publicly available professional profiles, referrals from people in our network, and information provided by referees you have nominated. For client contacts, it can include details published by your organization or shared by colleagues involved in a search.
How we use your information
We use personal information first and foremost to provide the services you have asked of us. For candidates, that means assessing your background, matching you with suitable opportunities, preparing and presenting your profile to prospective employers with your consent, coordinating interviews, supporting offer negotiation, and providing career guidance. For clients, it means scoping roles, sourcing and screening candidates, managing the search process, and delivering market and compensation insight.
We use contact information to communicate with you about active engagements and to respond to inquiries and customer support requests. Where you have asked us to, or where applicable law permits, we may also use your contact details to send you information about relevant roles, market insight, or our services through marketing communications. You can opt out of marketing communications at any time by using the unsubscribe mechanism in the message or by contacting us directly, and doing so will not affect an active search or engagement.
Device information helps us operate and secure the website. We use this information for security monitoring, fraud prevention, and diagnosing technical problems. We do not use your personal information for purposes that are incompatible with the reasons it was collected, and we do not use candidate information to make automated decisions that produce legal or similarly significant effects. Shortlisting and matching decisions at Milebourne involve human judgment by our consultants.
Finally, we use personal information where necessary to comply with legal obligations, to establish or defend legal claims, and to protect the rights, property, and safety of Milebourne, our candidates, our clients, and others.
How we share your information
We share your personal information only in defined circumstances, and we never sell personal information to anyone. The main categories of sharing are set out below.
Clients and hiring organizations
We share candidate personal information with client employers only with the candidate's knowledge and consent, for example when we present a shortlist or submit a profile for a specific role. Before your details go to any employer, you will know which organization is involved and which role is under consideration.
Service providers
We share personal information with trusted vendors that support our operations, such as providers of applicant tracking technology, website hosting, and email delivery. Each of these providers is permitted to use the information only to perform services for us and is bound by confidentiality and data protection obligations.
Legal and regulatory requirements
We may disclose personal information where required by applicable law, regulation, legal process, or enforceable government request, including subpoenas, court orders, and search warrants.
Beyond these categories, we may share your personal information with other third parties in connection with a corporate transaction, such as a merger, acquisition, reorganization, or transfer within a corporate group, subject to appropriate confidentiality protections. We may also share information with professional advisers, such as lawyers and accountants, where necessary for the operation of our business. We do not share your personal information with other third parties for their own independent marketing or advertising purposes.
When we share candidate information with a client, the client becomes responsible for its own handling of that information, and its own privacy practices will apply from that point. We encourage candidates to review the policies of any organization to which they ask us to present their details.
Cookies and analytics
Our website does not currently set cookies or use similar tracking technologies of its own. Cookies are small data files placed on your device that help a website function or help its owner understand how visitors use it. We do not currently use web beacons, the small electronic images in web pages or emails that record whether content has been viewed.
We do not currently run any analytics service, and we do not use cookies or analytics tools to build advertising profiles about individual visitors. If we add an analytics tool in the future, we will update this policy first and, where consent is required, ask for it through a consent notice before any analytics cookie is set.
Most web browser settings allow you to refuse cookies, delete existing data files, or alert you before a cookie is stored. Because the website sets no cookies of its own, disabling cookies does not affect your ability to read it or to contact us by email or phone.
Data retention
We keep personal information for as long as it is needed for the purposes described in this policy, and no longer than applicable law allows. The appropriate retention period depends on the type of information and the nature of our relationship with you, so there is no single fixed period that applies to every record.
For candidates, retention reflects the reality of recruitment careers: a professional we place today may be a hiring client tomorrow, and an executive we meet now may be right for a search several years from now. We therefore retain candidate information while there is an ongoing relationship or a reasonable prospect of one, and we refresh or remove records that are no longer accurate or relevant. Keeping your details current also means we contact you only about roles that genuinely fit. For clients, we retain engagement records for the life of the relationship and afterward where needed for contractual, accounting, legal, or regulatory reasons.
When personal information is no longer required, we delete it or anonymize it so that it can no longer be associated with you. You may ask us at any time to delete your information, as described in the next section.
Your choices and rights
You have meaningful control over your personal information. You may request access to the information we hold about you, ask us to correct inaccurate or incomplete information, or request deletion of your information. You may also object to certain uses or ask us to restrict how we process your information. To exercise any of these choices, contact us using the details at the end of this policy, and we will respond within a reasonable period and within any timeframe required by applicable law.
Residents of certain states have additional rights under applicable US state privacy laws, for example the comprehensive privacy statutes enacted in states such as California, Virginia, Colorado, and Connecticut. Depending on where you live, these may include the right to know what personal information we have collected, the right to correct or delete it, the right to opt out of certain disclosures, and the right not to be discriminated against for exercising your rights. Because we do not sell personal information and do not share it for cross-context behavioral advertising, the sale and targeted advertising opt-outs in those laws do not change anything in our practice. We will honor verifiable requests submitted by you or by an authorized agent acting on your behalf, subject to identity verification and the exceptions set out in the relevant law.
You can opt out of marketing communications at any time without affecting our working relationship. If you have a complaint about how we have handled your personal information, please raise it with us first so that we have the opportunity to resolve it. You also have the right to lodge a complaint with the regulator or attorney general in your state where applicable law provides for it.
Security
We maintain administrative, technical, and physical security measures designed to protect personal information against unauthorized access, loss, misuse, and alteration. These include access controls that limit personal information to those who need it for their work, confidentiality obligations for our team and our service providers, and security policies governing how information is stored and transmitted.
Because recruitment involves sensitive career and compensation information, confidentiality is treated as a core professional duty at Milebourne, particularly on confidential and retained searches where discretion is part of the service itself. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. If we identify a potential risk to your personal information, such as a data breach, we will investigate promptly and notify you and the relevant authorities where applicable law requires it. You can reduce potential risk on your side by sending sensitive documents through the channels we specify and by keeping your own devices and email accounts secure.
Children
Our website and services are intended for adults engaged in professional hiring and career activity. They are not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If we learn that we have collected information from a minor, we will delete it promptly. If you believe a minor has provided us with personal information, please contact us so we can remove it.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our services, our privacy practices, or legal requirements. The current version will always be posted on this page, and material changes will be highlighted where appropriate. We encourage you to review the policy periodically, particularly before sharing new information with us. Your continued use of the website or our services after an updated policy is posted means the revised policy applies going forward.
Contact us
Questions, requests, and concerns about this policy or about how Milebourne handles personal information can be directed to us at any time. You can reach us by email at contact@milebourne.com or by phone at +1 888-202-9809.
To exercise your privacy rights or discuss how your information is handled, contact us directly at contact@milebourne.com.